If you have any queries relating to our services, please send an e-mail to: servicedesk.DTO@bosa.fgov.be
Click here for the Customer-friendliness charter (PDF, 345.18 Kb).
If, as a member of the general public, you have queries relating to any of the following topics:
- you have been sent a card reader by a public authority as part of a promotional campaign;
- you have a question about requesting online through the federal portal or about the token;
- you have a question about Police-on-web;
- you have a question about Tax-on-web;
For all other questions go to the online contact form.
Directorate General Digital Transformation has its offices at the following address:
Boulevard Simon Bolivar 30/9,
A map and more information can be found here.
General telephone number: +32 (0)2 740 75 00, from Monday until Friday from 8.30 am until 4.30 pm.