Information Architecture & Usability


  • Advice and support for:
  • adapting your site’s structure to your communication needs;
  • improving your site’s accessibility and user-friendliness.


  • Determining the tree structure;
  • Deciding the navigation types;
  • Creating the wireframes (which shows the layout, structure and navigation fo the pages);
  • Extensive user-friendliness tests available;
  • Also available for non-WCMS sites;
  • For websites and applications;
  • Support with:
  • specifying a tender;
  • detailed project description;
  • assessment of proposals;
  • supplier negotiations.


Communication department and/or marcom managers of federal public services and agencies.


  • Service is offered based on a framework agreement;
  • Supplier’s tender on the basis of the customer’s project description;
  • Budget approval by the customer’s Inspector of Finance;
  • Customer acceptance of the deliverables upon completion of the assignment.

Access and support

  • Support by the service manager.

For further information or to sign up to the service, please contact the DG Digital Transformation Service Desk at, specifying reference code ‘S0127 - Information Architecture’.